What Filipino Gen Z Applicants Are Teaching Us About the Future of BPO Careers

For us recruiters, we’ve always looked to the future—but lately, that future’s been showing up right in our interview rooms. And it’s loud, smart, and refreshingly self-aware.

We’re talking about Gen Z applicants—the young jobseekers entering the BPO world with bold questions, big expectations, and a very different view of what work should feel like.

And here’s the truth: we’re not just assessing them. We’re learning from them.

What Makes Gen Z Different?

Born between 1997 and 2012, Gen Z candidates are entering the workforce with an emphasis on:

• Authenticity over image
• Growth over stability
• Mental health as a priority, not a perk

In interviews, they ask about work-life balance, mental health support, and how their roles contribute to bigger goals. They’re not shy—and they shouldn’t be.

How This Has Changed Our Hiring

Over the past year, here’s what we’ve adjusted to keep up:

• More transparent job previews. Gen Z wants real talk—so we show them the full picture, not just the polished headline.
• Values-based questions in interviews. We ask about what they care about, not just what they can do.
• Faster feedback. This generation grew up on instant updates. Delayed responses? That’s a deal breaker.

By adapting, we’ve improved not only how we hire—but who we attract. We’re seeing smarter matches, longer retention, and stronger buy-in from Day 1.

What You Can Do as a Gen Z Applicant

If you’re part of Gen Z and thinking about applying, here’s how to stay ahead:

• Don’t hold back your values. We’re listening—and we care.
• Ask about growth. Promotions, new roles, learning paths—this shows us you’re thinking long-term.
• Share your digital edge. Social media fluency, design skills, or even online leadership experience? Bring it up.
• Be yourself, not your avatar. You don’t need to sound corporate. You just need to be clear, curious, and kind.

Final Takeaway

Gen Z is reshaping the BPO workforce—and we’re here for it. If you’re bold enough to ask different questions and focused enough to do the work, TaskUs PH might be your next big move.

So show up. Be real. Let’s build something better, together.

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